Guest Services
Frequently Asked Questions
Answers to the questions we hear most, from ordering and shipping to repairs and care.
Orders & Purchasing
How do I place an order online?
You can shop our full collection at hamiltonjewelers.com. Simply add your desired pieces to your cart and proceed to checkout. For assistance, our team is available by phone, email, or in-person at any of our store locations.
Can I place an order over the phone or in-store?
Yes. Our knowledgeable associates are available at all three of our Hamilton Jewelers locations: Princeton, NJ; Palm Beach Gardens, FL; and Worth Avenue, Palm Beach, FL as well as our Hamilton Home and H1912 Vintage locations in Princeton, NJ to assist you in person or by phone.
Do you offer gift wrapping?
Yes. All Hamilton Jewelers purchases are presented in our signature packaging, making every piece a gift-ready experience.
Shipping & Delivery
Do you offer complimentary shipping?
Yes. Hamilton Jewelers offers complimentary shipping on orders over $250 within the United States.
How long will my order take to arrive?
Most in-stock items ship within 1–3 business days. Custom or special-order pieces may require additional time. You will receive tracking information once your order has shipped.
Do you ship internationally?
We currently do not ship internationally.
Returns & Exchanges
What is your return policy?
Merchandise will be accepted for exchange, store credit, or refund only when accompanied by a receipt or gift enclosure, all boxes, paperwork, laboratory reports, warranty certificates, and associated component parts (such as bracelet links, screws, etc.) Merchandise may be returned for a refund to the original purchaser in the form of the method of payment received, within 10 days of purchase. Please allow 20 days for refunds in the form of a check, which shall be issued from our Corporate Office. Merchandise may be returned for exchange or store credit (with one-year expiration) within 30 days of purchase. Gift receipts are entitled to a non-refundable merchandise credit only. Items which have been worn, sized, engraved, or otherwise altered items, as well as Special Order or custom items or items which have been sold at reduced prices or as Final Sale items may not be returned or exchanged.
Can I exchange a piece for a different size or style?
Yes. We are happy to assist with exchanges. Please contact your nearest Hamilton Jewelers location or our customer service team to begin the process.
Repairs & Services
Do you offer jewelry repair services?
Yes. Hamilton Jewelers provides a full range of jewelry repair and maintenance services, including ring sizing, prong retipping, clasp replacement, and more. Please bring your piece to any of our locations for a complimentary assessment.
Do you offer watch servicing?
Yes. We offer professional watch servicing for many of the brands we carry as well as select watch brands we do not carry. Our team can advise on the appropriate service interval and timeline for your timepiece.
How long do repairs take?
Repair timelines vary depending on the nature of the work. Our team will provide an estimated completion date at the time of drop-off.
Custom & Personalization
Do you offer custom jewelry design?
Yes. Hamilton Jewelers works with clients to create one-of-a-kind pieces tailored to your vision. Please contact us or visit a location to schedule a custom design consultation.
Can I engrave a piece?
Yes. Engraving services are available on select items. Please inquire in-store or at the time of purchase for availability and pricing.
Jewelry Care
How should I care for my fine jewelry?
We recommend storing pieces separately in a soft pouch or lined jewelry box to prevent scratching. Avoid exposure to harsh chemicals, perfumes, and lotions. Clean gently with a soft cloth.
How often should I have my jewelry inspected?
We recommend bringing your Hamilton Jewelers fine jewelry in for an inspection and cleaning at least once a year to check for loose stones, worn prongs, or other signs of wear.
Hamilton Jewelers Locations
Where are your locations?
Hamilton Jewelers Princeton, NJ — 92 Nassau Street · Hamilton Home — 33 Witherspoon Street, Princeton, NJ · H1912 Vintage — 92 Nassau Street, Princeton, NJ · Hamilton Jewelers Palm Beach Gardens, FL — The Gardens Mall · Hamilton Jewelers Palm Beach, FL — 215 Worth Avenue. See all locations.
What are your store hours?
Hours vary by location. Please visit hamiltonjewelers.com or contact your nearest store for current hours.
Still have questions?
Our team is always happy to help. Contact us at guestservices@hamiltonjewelers.com for general inquiries, onlineconcierge@hamiltonjewelers.com for online inquiries, via phone at 1-800-Hamilton or visit any of our locations.